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A party dissatisfied with the decision of an insurance institution may appeal it by filing a written appeal addressed to the Accident Appeal Board. However, the letter of appeal must be submitted to the insurance institution whose decision is being appealed. This gives the insurance institution an opportunity to amend its decision in line with the appeal. If the insurance institution does not accept all demands set out in the letter of appeal, it sends the letter of appeal, the documents concerning the matter being appealed and its response for processing by the Accident Appeal Board.
The letter of appeal must show that it is intended as an appeal against a specific, individual decision of the insurance institution. The letter of appeal must also state the parts of the decision being appealed, i.e. the appellants claims and their grounds.
The appeal shall be signed in person by the appellant or the person who drew up the appeal. In case the letter of appeal is not signed by the appellant, it must be accompanied by a power of attorney signed by him/her. The letter should also include the contact details of the appellant or the person drawing up the letter of appeal.
Such new accounts that the appellant thinks may affect the decision may be submitted with the letter of appeal. Documents already at the disposal of the insurance institution do not have to be appended to the appeal because the insurance institution will send all related documentation to the appeal board.
The insurance institution appends instructions for appeal to its decision; they have more detailed instructions regarding the appeal procedure.