Electronic services

The Act on Electronic Services and Communication in the Public Sector applies to the Accident Appeal Board. In this case, “electronic services and communication” refer to the option to submit further information concerning a pending matter or otherwise contact the Accident Appeal Board by email.

All documents containing sensitive or non-disclosable information should be sent to the Accident Appeal Board via encrypted email. These include any documents containing health information, information about a person’s financial status and personal identity codes. Please include in the email the Accident Appeal Board record number and your contact details.

Encrypted email can be sent at https://turvaposti.tapaturmalautakunta.fi/. Sending an encrypted message via the service requires Suomi.fi identification. You can identify yourself with your online banking credentials, a mobile certificate or the hightrust.id app if you have an identity card issued by the police. Your name and the last four characters of your personal identity code will be forwarded to the Accident Appeal Board in connection with the identification. When combined with the record number you provide in the message, the Accident Appeal Board will be able to identify you and allocate the information to the correct matter.

The Subject field of an encrypted email is not encrypted, which means that you should not include any personal identity codes, record numbers or health information in the subject of your email. The maximum attachment file size is 50 MB. The Accident Appeal Board cannot retrieve any files from linked services.

If necessary, the Accident Appeal Board can send documents containing non-disclosable information by encrypted email. If the message is sent to the appellant or the insured, the opening of the encrypted email requires Suomi.fi identification. You can identify yourself with your online banking credentials, a mobile certificate or the hightrust.id app. The identification allows the Accident Appeal Board to verify that the recipient of the message is the person for whom the information is intended.

Contact information for digital services

The email address for the Accident Appeal Board is tl(at)tapaturmalautakunta.fi. Please replace “(at)” with the @ symbol. The sender will be notified once their message has been received by the Accident Appeal Board.

Responsibility for receiving email and acknowledgement of receipt

Messages sent to tl(at)tapaturmalautakunta.fi will be filed as received and the sender will be provided a notification of receipt by email. Should the sender not receive the notification of receipt within two business days, the sender should resend their email or enquire from the Accident Appeal Board (by phone, for example) whether their email has been received. All information sent by email is sent by the sender at their own risk. The only reliable proof of email having been received by the Accident Appeal Board is the notification of receipt sent by the Accident Appeal Board. Please note that the automated return receipt function of the sender’s email client does not provide reliable indication of the Accident Appeal Board having received the message.

Updated 11.6.2025